Refund policy

Last updated 1 November 2026

All sales are final. We do not give refunds. This page explains what that covers, and what we do when something goes wrong with an order.

Credits

• Credits are added to your account the moment you pay, and can be used straight away.
• A purchase of credits is not refunded, in whole or in part, whether or not the credits have been used.
• Credits cannot be exchanged for cash.

AI actions

• Credits spent on an AI action are not returned once the action has run, whatever you think of the result.
• An action that fails on our side, or on the side of the AI provider, is not charged.
• Before a prompt is sent, we check it for free: one the content check would most likely refuse is stopped with nothing charged, and one in another language is put into English for the model.
• A request refused by a content check is charged, because the model was run to judge it.

Printed products

Every product is printed for you alone, from your design, after you order it. It cannot be resold, so we do not accept returns or give refunds because you changed your mind, chose the wrong size or color, entered a wrong address, or because the design did not print the way you hoped.

When something is wrong with an order

If a product arrives damaged, misprinted, or is not the item you ordered, or if it never arrives:

• Write to support@slapmake.com within 30 days of delivery (or of the expected delivery date), with your order number and a photo of the problem.
• We will have it printed and shipped again at no cost to you. We replace; we do not refund.
• This covers faults in printing and transit. It does not cover a design that was too small for the product, after the order screen warned about it, or colors that differ slightly from a screen.

If our print partner cannot make an order at all, or cancels it, we refund what you paid for it to the card you paid with and email you when it is done. Depending on your bank, the money can take a few business days to show.

Your rights under the law

Some countries give buyers rights that a shop cannot take away, and nothing here does. Two points where the law and this policy meet:

• Credits are digital and delivered at once. By buying them you ask for them to be delivered immediately and accept that, once they are, any right you may have to withdraw from the purchase ends.
• Products are made to your specification. In the EU, the UK, Israel and many other places, the right to cancel a purchase made at a distance does not apply to goods made specially for the buyer.

Questions about an order or a charge go to support@slapmake.com.